Privacy Policy
This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you access and use our online gambling platform. As a licensed operator in New Zealand, we are committed to maintaining the highest standards of data protection and privacy in accordance with the Privacy Act 2020 and other applicable New Zealand legislation. By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Last updated: January 28, 2026.
1. Information We Collect
We collect various types of personal information to provide you with our gambling services, ensure regulatory compliance, and maintain the security of our platform. The information we gather falls into several categories, each serving specific purposes related to account management, financial transactions, and responsible gambling practices.
| Data Type | Examples | Purpose |
|---|---|---|
| Personal Identity Information | Full name, date of birth, gender, residential address | Account verification, age verification, compliance |
| Contact Information | Email address, phone number, postal address | Communication, account notifications, customer support |
| Financial Information | Bank details, payment card information, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, browser type, device information, cookies | Platform security, user experience optimization |
| Gaming Activity | Betting patterns, game preferences, session duration | Responsible gambling monitoring, service improvement |
We also collect information through automated means, including cookies, web beacons, and similar technologies. This technical information helps us understand how you interact with our platform, identify potential security threats, and improve our services. Additionally, we may obtain information from third-party sources, such as identity verification services and payment processors, to comply with our legal obligations and enhance security measures.
2. How We Use Your Information
Your personal information serves multiple purposes within our gambling platform, all designed to provide you with a secure, compliant, and enjoyable gaming experience. We process your data based on various legal grounds, including contractual necessity, legal obligations, legitimate interests, and your explicit consent where required.
- Account creation and management, including identity verification and age confirmation
- Processing financial transactions, including deposits, withdrawals, and bonus payments
- Compliance with New Zealand gambling regulations and anti-money laundering requirements
- Fraud prevention and security monitoring to protect both you and our platform
- Customer support services and resolving disputes or technical issues
- Responsible gambling monitoring and implementation of self-exclusion measures
- Marketing communications and promotional offers, subject to your consent preferences
- Platform improvement and development of new gaming features
- Statistical analysis and reporting for regulatory and business purposes
We employ sophisticated algorithms and monitoring systems to analyze your gaming patterns and identify potential signs of problem gambling. This responsible gambling approach is not only a regulatory requirement but also reflects our commitment to player welfare. Our systems can automatically trigger interventions, such as spending limits or cooling-off periods, based on your activity patterns.
3. Legal Basis for Processing
Under New Zealand privacy law, we must have a valid legal basis for processing your personal information. Our processing activities are justified under several legal grounds, depending on the specific purpose and type of information involved.
Contract performance represents our primary legal basis for most data processing activities. When you create an account and use our services, you enter into a contractual relationship with us. Processing your personal information becomes necessary to fulfill our contractual obligations, including account management, payment processing, and service delivery.
Legal compliance forms another crucial basis for our data processing activities. As a licensed gambling operator in New Zealand, we must comply with various regulatory requirements, including:
- Anti-Money Laundering and Countering Financing of Terrorism Act 2009
- Gambling Act 2003 and associated regulations
- Privacy Act 2020 and privacy principles
- Consumer protection legislation
- Tax reporting and record-keeping requirements
Legitimate interests provide the legal basis for certain processing activities, such as fraud prevention, security monitoring, and platform improvement. We carefully balance our legitimate business interests against your privacy rights, ensuring that our processing activities remain proportionate and necessary.
Consent serves as the legal basis for specific activities, particularly marketing communications and certain types of data analytics. You have the right to withdraw your consent at any time, though this may affect the services we can provide to you.
4. Information Sharing and Disclosure
We understand the sensitive nature of gambling-related information and maintain strict controls over data sharing. We do not sell your personal information to third parties for their marketing purposes. However, we may share your information in specific circumstances that are necessary for our operations, regulatory compliance, or your protection.
Regulatory authorities may receive your information as part of our compliance obligations. This includes reporting to the Department of Internal Affairs, Financial Intelligence Unit, and other relevant New Zealand government agencies. Such disclosures are made in accordance with applicable laws and regulations governing gambling operations.
Service providers and business partners who support our operations may have access to your information under strict contractual obligations. These include:
- Payment processors and financial institutions for transaction processing
- Identity verification services for compliance and security purposes
- Cloud hosting providers and technical infrastructure partners
- Customer support platforms and communication service providers
- Responsible gambling organizations and self-exclusion databases
- Legal and professional advisors in connection with regulatory or legal matters
In exceptional circumstances, we may disclose your information without your consent if required by law, court order, or to protect the rights, property, or safety of our company, users, or the public. This includes cooperation with law enforcement investigations and compliance with valid legal requests.
5. Data Security and Protection
Protecting your personal information is paramount to our operations. We implement comprehensive security measures that exceed industry standards and comply with New Zealand privacy legislation. Our multi-layered security approach encompasses technical, administrative, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of your data.
Technical security measures form the foundation of our data protection strategy:
- Advanced encryption protocols for data transmission and storage using AES-256 standards
- Secure Socket Layer (SSL) certificates for all web communications
- Multi-factor authentication systems for account access and administrative functions
- Regular security assessments and penetration testing by independent experts
- Automated threat detection and response systems monitoring for suspicious activities
- Secure data backup and disaster recovery procedures
- Network segmentation and access controls limiting data exposure
Administrative controls ensure that human factors do not compromise your data security. Our staff undergo regular privacy and security training, and we maintain strict access controls ensuring that only authorized personnel can access personal information on a need-to-know basis. Background checks are conducted for all employees with access to sensitive data.
Physical security measures protect our infrastructure and data centers. We utilize professionally managed facilities with 24/7 security monitoring, biometric access controls, and environmental protection systems. Regular audits ensure that our physical security measures remain effective and up-to-date.
6. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests. Our retention periods are based on New Zealand legal requirements, regulatory guidelines, and business necessities.
Account information is typically retained for seven years after account closure, in accordance with New Zealand financial and gambling regulations. This extended retention period is necessary for compliance with anti-money laundering requirements, tax obligations, and potential regulatory investigations. However, certain information may be retained for longer periods if required by specific legal obligations or ongoing regulatory matters.
Financial transaction records are subject to specific retention requirements under New Zealand law. We maintain detailed records of all deposits, withdrawals, and betting activities for at least seven years, as required by the Gambling Act 2003 and Anti-Money Laundering legislation. These records may be accessed by regulatory authorities during compliance audits or investigations.
Marketing communications and consent records are retained until you withdraw consent or request deletion, provided no legal obligations require longer retention. Technical logs and security monitoring data are typically retained for shorter periods, usually between one and three years, depending on the specific type of information and regulatory requirements.
When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. However, some information may be retained in anonymized form for statistical analysis and regulatory reporting purposes, ensuring that individual users cannot be identified.
7. Your Privacy Rights
Under New Zealand privacy law, you possess several important rights regarding your personal information. We are committed to facilitating the exercise of these rights and provide clear mechanisms for you to manage your data and privacy preferences.
The right of access allows you to request information about what personal data we hold about you, how it is being used, and who it has been shared with. You can access much of this information directly through your account dashboard, or you can submit a formal access request through our customer support team.
Correction rights enable you to request updates or corrections to your personal information if it is inaccurate or incomplete. You can update most information directly through your account settings, or contact our support team for assistance with more complex corrections.
Deletion rights, also known as the right to erasure, allow you to request deletion of your personal information in certain circumstances. However, this right is subject to limitations, particularly regarding regulatory compliance and legal obligations that require us to retain certain information.
Additional rights include:
- Objecting to certain types of data processing, particularly for marketing purposes
- Restricting processing in specific circumstances while disputes are resolved
- Data portability for information you have provided to us
- Withdrawing consent for processing activities based on your consent
- Filing complaints with the Privacy Commissioner if you believe your rights have been violated
To exercise any of these rights, please contact our Privacy Officer through the contact information provided in this policy. We will respond to your request within the timeframes required by New Zealand law, typically within 20 working days.
8. Cookies and Tracking Technologies
Our platform utilizes various cookies and similar tracking technologies to enhance your gaming experience, maintain security, and comply with regulatory requirements. Understanding how these technologies work and your choices regarding their use is important for making informed decisions about your privacy.
Essential cookies are necessary for the basic functionality of our platform and cannot be disabled without significantly impairing your ability to use our services. These cookies enable account authentication, maintain security sessions, and ensure that critical platform features operate correctly. They do not track your browsing activities across other websites.
Functional cookies enhance your user experience by remembering your preferences, language settings, and customization choices. These cookies help us provide a more personalized gaming experience but are not essential for basic platform functionality. You can typically disable these cookies through your browser settings.
Performance and analytics cookies help us understand how you interact with our platform, identify popular games and features, and detect technical issues. This information is used to improve our services and optimize platform performance. We may use third-party analytics services, but we ensure that any data shared is appropriately anonymized.
Security and fraud prevention technologies monitor for suspicious activities, unauthorized access attempts, and potential security threats. These technologies are essential for maintaining the integrity of our platform and protecting your account from fraudulent activities.
You can manage your cookie preferences through your browser settings, though disabling certain cookies may impact your gaming experience. Our platform includes cookie management tools that allow you to customize your preferences for non-essential cookies while maintaining the functionality necessary for secure gambling operations.